C’est la vie.Us Weekly has affiliate partnerships so we may receive compensation for some links to products and services. We don’t guarantee that we will receive your returned item – sometimes the mailman, angry weather events, or cases of bad karma means things get lost in shipping. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. (This is so we don’t lose a lot of money from folks being fickle.) If you wish to exchange an item, you are responsible for paying shipping both ways. If your shipping was free, the amount it cost to ship your order originally will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver (meaning they’ll be notified of your return.) Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. If you need to exchange it for the same item but in a different size or color, send us an email at and send your item to:Įxchanges are not accepted on sale items or custom logo'd items. We only replace items if they are defective or damaged. Unfortunately sale items marked as “X-Deals” and grab bag products cannot be refunded. There are certain situations where only partial refunds are granted: If your shipping was free, the amount it cost to ship your order originally will be deducted from your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will call or send you an email to notify you that we have received your returned item. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. Please do not send your purchase back to the manufacturer.
To complete your return, we require either a paper or electronic receipt.
Custom embroidered, Team Logo'd or special order items.We accept refunds and exchanges on all products except the following: We want to be as helpful as possible, but like any good relationship, it takes communication. Please read through our policy, and then contact us if you have any questions. What’s that mean? It means you can procrastinate for 30 days before hoofing it over to the post office! If at any point in the 30 days after your initial order you decide you don’t like what you purchased, and your purchase is eligible for return, you can stop staring at it and send it back. Xtreme Swim offers a 30 day refund policy on eligible products!
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